Which of the following is a characteristic of a good collection team?

• A. Provide crucial link lessor, lessee and industry.
• B. Establish nurture communication.
• C. Alerts the lessor's other divisions.
• D. Contributes to success of company.

Answer: (B)

Clear, ongoing communication with debtors is the hallmark of a good collection team. Establishing and nurturing open, respectful dialogue helps uncover why a payment is late, explains options (such as payment plans or concessions), and keeps both sides aligned on expectations. This proactive communication reduces misunderstandings, improves cooperation, and often leads to faster, more complete recoveries while preserving the business relationship. The other options describe related duties or outcomes but are less central to how a collection team operates day to day: linking lessor and lessee is more about stakeholder connections, internal alerts to other divisions are about coordination, and contributing to the company’s success is a broad result rather than a defining trait of effective collections behavior.